Return & Refund Policy

Last Updated: November 2, 2026

At Katch Up, we want you to be satisfied with your purchase. If something isn't right, we're here to help.

1. Returns & Exchanges

We accept returns on eligible merchandise and physical products within 14 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in their original condition.

• Clothing must be unwashed and free of stains, odors, or damage.

• Products must include all original accessories, tags, and packaging where applicable.

• Automotive accessories must not have been installed, modified, or used.

• Proof of purchase or an order number is required.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are considered final sale unless defective, incorrectly supplied, or otherwise required by applicable law:

• Customized or personalized merchandise

• Clearance or final-sale products

• Installed or modified automotive accessories

• Used or worn merchandise

• Gift cards

• ECU/DME unlocking services once work has begun

3. ECU/DME Unlocking Services

All ECU/DME unlocking services are non-refundable once the unlocking process has begun.

Customers are responsible for providing accurate vehicle and ECU information before purchasing.

Compatibility must be verified before work begins. If a service cannot be performed because an ECU is unsupported or incompatible, and no unlocking work has begun, the customer may receive a refund of the unlocking service charge.

ECU unlocking services cannot be returned or exchanged after successful completion.

This policy does not limit any rights customers may have under applicable law if a service is not performed as agreed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number, a description of the issue, and photographs when available.

If an error or defect is confirmed, we will arrange an appropriate replacement, repair, or refund at no additional cost to you, as applicable.

5. Return Shipping

Customers are responsible for return shipping costs for standard returns, including size changes or changes of mind.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

If you receive an incorrect or defective product, Katch Up will cover the reasonable return shipping costs for an approved return.

We recommend using a trackable shipping service. Katch Up is not responsible for return shipments lost in transit before delivery to us.

6. Refund Processing

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Please allow additional time for your bank or payment provider to process the refund.

7. Exchanges

Exchanges for eligible merchandise may be accepted within 14 days of delivery, subject to product availability.

Items must meet the same eligibility requirements as returns.

If your requested size or product is unavailable, you may request a refund for an eligible returned item.

Customers are responsible for shipping costs associated with standard exchanges unless the exchange is due to an error on our part.

8. How to Request a Return

To begin a return or exchange, please contact Katch Up through our website's contact page.

Include your order number, the item you wish to return, and the reason for your request.

If approved, we will provide return instructions and the appropriate shipping address.

Please do not ship any items back without receiving return authorization.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us through our website.

We appreciate your support of Katch Up.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection laws.